SPA SERVICES:

Spa Services are non returnable, non refundable & non transferable. No exceptions. If you fail to show up for your appointment for any reason, you have forfeited your appointment and will not be issued a refund or reschedule.

RETURN POLICY FOR PRODUCTS & PURCHASES:

No cash refunds. We will extend a store credit on most items. Original receipt is required. Return authorization is at the discretion of spa ownership.

We are delighted to welcome returns and exchanges on brand new unopened or unused products purchased within 5 days of purchase. If applicable we will provide store credit only.

NO RETURN OR EXCHANGE OF MERCHANDISE:

Per health and hygiene purposes Body Sculpting Machines, Shape wear / Personal care / Undergarments & Body Jewelry cannot be accepted as return or exchange; unless there is a manufacturing defect. Defective items are subject to manufactures' review and approval.

GIFT CARDS:

Black Bella Spa & Black Bella DC Gift Card purchases are valid for 5 years from the date of purchase. Value does not expire, reduce or change for 60 months until redeemed.

Value may be used for products or services at Black Bella Spa and/or Black Bella DC. Sales Tax will be added to all product purchases. NO CASH VALUE. Non-Replaceable, Non-Transferable, Valid at Black Bella Spa & Black Bella DC only.

SCHEDULING & LATE CLIENTS
Spa treatments and experiences are reserved especially for you. Should you need to cancel or reschedule, please notify us 48 hours in advance. If you miss your appointment or arrive more then 15 minutes late we will not be able to serve you. Spa services are not refundable. You must schedule again & pay again.

TRANSFERING YOUR PAID SERVICE TO ANOTHER PERSON:

Services can not be transferred to another person. Packages and treatments are non-transferable if you are not able to attend.

GROUPON:

Missed Groupon appointments we be accounted for as "service rendered" once voucher is marked redeemed.

PACKAGES OR MULTI SESSION SERVICES:

Missed prepaid or package sessions will be forfeited and/or billed a $100 Cancellation Fee.

NEED TO RESCHEDULE:

Call Us 202-646-0411